Create a Buzz with Clients
Operations Manager at Buzz, Adam Barone, discusses the secret to client happiness.
Buzz, a unique audio post and finishing house, offers a unique complement of high-end audio, sound design, finishing and HD finishing services in a seamlessly blended cutting-edge environment. Adam Barone, Buzz's Operations Manager, talks about what's needed to be successful."
"Deadline and changes are probably the two constants in our world. We need to be able to get clients the latest work for feedback, receive comments, implement those comments and get it back to the clients. We also need to receive and manage files from partners and we need the ability to get the final product to broadcast quickly."
"Before the turn of the century, we used messenger, mail, tapes, email and FTP. But then we thought that we might be able to speed up the process using the Internet. We explored different software and service options, but each seemed to have their own set of challenges."
Then we heard about baxtage, put it to use, and it solved a lot of our problems, especially speeding up and organizing our client interaction."
"Baxtage offers a nice seamless integration with our website, ability to control jobs and password protect different files and folders. It gives us the ability to allow clients to view files or comment and download them. It's simple to use and we really like that we don't have to teach our client or partners a new hosted-solution's interface. Plus, since Curtaintech installs baxtage themselves, there are no IT requirements on our part."
"One of the latest needs we have is that clients are starting to request us to deliver files straight to broadcast using the Internet. Baxtage gives us security to do this, as well as a trackable delivery method Ð we can see if files are downloaded and by whom."
"Speed and time is a key factor to client happiness, we needed our website to be fast, accommodating and flexible. Anything that helps speed up time to get approval is invaluable. If we can spend more time in sound and finishing and less on the process, we'll take it. We're known to provide a comfortable and beautifully designed environment that anticipates the client's every need. Our website needs to reflect this and be an extension of the services we offer. Baxtage helps us deliver on our brand promises."
Buzz is a commercial boutique offering a unique complement of audio, sound design and finishing services in a seamlessly blended full-service environment. It's collaborative talent roster includes engineers Michael Marinelli and Rob McIver, Editor Peter Flack, and sessions assistants David Papa and Karyn Cain.
For more information visit Buzz at: buzzny.com
